Job Description

Company:

Urban Standz Pvt Ltd

Location:

Bangalore (On-site)

Experience

Required: 3-5 Years

Joining:

Immediate Joiner Preferred

Department:

Sales / Marketing / Operations

Job Summary:

Urban Standz is seeking a dynamic and detail-oriented CRM Executive to manage our customer relationship management tools and drive customer engagement and retention. The ideal candidate will have experience in handling CRM systems, data analytics, campaign execution, and sales support, with the ability to join immediately.

Key Responsibilities:

Manage and operate the company's CRM systems for day-to-day customer tracking and communication Coordinate and execute personalized customer campaigns across multiple platforms Ensure accurate and up-to-date customer data, including lead management and segmentation Generate and analyze daily, weekly, and monthly reports on CRM performance and customer insights Collaborate with sales, marketing, and field teams to align CRM activities with business targets Track field force performance and handle user ID creation/deactivation within CRM platforms Monitor stock levels, sales data, and outlet activity, integrating with MIS and ERP reports Maintain compliance with data protection regulations and internal data governance policies Recommend improvements based on customer trends, retention behavior, and campaign performance

Requirements:

Bachelor's degree 3-5 years of experience in CRM, MIS, or Sales Support roles Proficient in Salesforce, Bizom, Excel, Google Sheets, and ERP systems Strong analytical, organizational, and communication skills Experience in FMCG, real estate, or apparel industry preferred
Job Type: Full-time

Schedule:

Day shift
Work Location: In person