Job Description

Full job description

Key Responsibilities

Develop and Implement Strategies

: Create and execute customer relationship management campaigns aimed at increasing customer loyalty and satisfaction.

2

Manage Customer Interactions

: Maintain smooth communication with customers, promptly addressing their queries and managing complaints efficiently.

1

Analyze Customer Behavior

: Monitor and analyze customer behavior to measure its impact on business outcomes, using insights to update and refine strategies.

1

Collaborate with Sales Teams

: Work closely with sales teams to identify new customers, win back former customers, and enhance overall customer engagement.

1

Develop Universal Procedures

: Prepare and apply a set of universal customer relationship procedures across all levels of the company to ensure consistency in customer service.

Reporting and Feedback

: Regularly report on customer feedback and satisfaction metrics to senior management, providing insights for continuous improvement.

1

These responsibilities highlight the critical role of a CRM in fostering strong customer relationships and driving business success through effective customer management strategies.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Work Location: In person