Crm Executive (intern)
Year Delhi, Delhi, India
Job Description
- Managing huge numbers of calls in a timely and effective manner.
- Identify customer needs.
- Understanding customer problems.
- Providing the right solutions to customer.
- Keeping records of all customer conversations on the database.
- Meeting targets in number of call time, call quality, resolution quality etc.
- Following communication scripts.
- Managing social media review sites.
- Upselling/cross selling to the customer.
- Conducting customer research.
- Attending trainings to continuously improve knowledge and performance.
- Minimum 1 year of experience
- Must be graduate.
- Customer satisfaction.
- Day shift
- Morning shift
- Higher Secondary(12th Pass) (Preferred)
- English (Preferred)
- Hindi (Preferred)
+91 8929755415
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Job Detail
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Job IdJD3223152
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDelhi, Delhi, India
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EducationNot mentioned
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ExperienceYear