Job Description

Company Name : Afstand Education

Job Title: CRM Executive - Online Learning / Education Industry Department: Customer Relationship Management (CRM) Location: Gurgaon

Employment Type: Full-Time

Experience Required: 0-4 years (preferably in EdTech, education counseling, or CRM support roles)

Key Responsibilities

:

1.

CRM Support & Learner Engagement

Manage and maintain regular communication with enrolled learners through calls, emails, WhatsApp, and CRM tools.

Address student queries promptly and ensure timely resolution of issues related to courses, payments, access, or learning experience.

Ensure high learner satisfaction and retention through personalized relationship management.

Guide learners on how to maximize the value of their courses and online resources.

2.

Reference & Referral Generation

Build strong rapport with enrolled students to encourage referrals and recommendations.

Identify and approach satisfied learners to generate references for new enrollments.

Track and report on referral conversions and support the admissions/sales team in leveraging these leads.

3.

CRM System Management

Update and maintain accurate learner data in the CRM system.

Ensure all learner interactions, feedback, and follow-ups are logged and tracked efficiently.

Work closely with the marketing and admissions teams to share insights and feedback from learners.

4.

Reporting & Analytics

Prepare weekly/monthly reports on learner satisfaction, support tickets, and referral leads generated.

Analyze learner feedback and suggest improvements to enhance the learner journey.

Required Skills & Qualifications:

Minimum Bachelor's degree (preferably in business, marketing, or education).

0-2 years of experience in CRM, customer support, or relationship management (EdTech experience preferred).

Strong communication (verbal & written) and interpersonal skills.

Proficiency in CRM tools (e.g., Salesforce, Zoho, HubSpot, or equivalent).

Ability to multitask and manage priorities in a fast-paced environment.

Empathetic, customer-centric, and result-oriented mindset.

Job Types: Full-time, Permanent, Fresher

Pay: ?20,000.00 - ?46,406.50 per month

Benefits:

Cell phone reimbursement
Work Location: In person