Job Description

Job Summary

We are looking for a

CRM Executive

to manage customer data, track leads, support sales teams, and improve customer engagement using CRM tools. The role focuses on

data accuracy, follow-ups, reporting, and customer lifecycle management

.

Key Responsibilities

Manage and update customer data in the CRM system Track leads, inquiries, and follow-ups from multiple channels Coordinate with sales, telecalling, and marketing teams Ensure timely lead assignment and closure tracking Generate daily/weekly CRM reports (leads, conversions, performance) Monitor customer interactions and improve response timelines Maintain data hygiene and CRM accuracy Support customer retention and repeat business initiatives Handle basic customer queries and escalation coordination

Required Skills

Hands-on experience with CRM tools Strong Excel skills (VLOOKUP/XLOOKUP, Pivot Tables preferred) Good communication & coordination skills Data-oriented and detail-focused Ability to multitask and work with targets

Working Days:

Monday to Satuday

Working hours:

9:30Am to 06:00 pm (Saturday half day)

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Work Location: In person