Job Description

Job Title:

CRM Executive

Location: Kim, District: Surat
Experience Required: 2-4 years
Salary Range: Salary + performance bonus

Job Summary:

We are looking for a CRM Executive to strengthen relationships with our current customers, ensure satisfaction, and generate new business through referrals and follow-ups.

Key Responsibilities:

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Client Relationship Building

: Regularly connect with existing customers to ensure they are satisfied with products/services and to keep them informed about new offerings.
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Site Visits & Customer Meetings:

Personally visit top customers to maintain face-to face relationships, understand challenges they're facing, and discuss upcoming needs or projects.
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Referral Generation:

Systematically ask for referrals from satisfied customers and track these referrals through the CRM system to close new deals.
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Complaint Resolution:

Act as the single point of contact for existing clients in case of any service issues, coordinate with internal teams to resolve problems quickly, and ensure a positive experience.
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CRM Management:

Enter all customer data, interactions, and next steps into the CRM; use this database to track communications, orders, referrals, and satisfaction metrics

Qualifications & Skills:

? Good interpersonal skills and a customer-centric mind-set.
? Ability to travel locally for client meetings.

Job Type: Full-time

Pay: ₹18,000.00 - ₹30,000.00 per month

Work Location: In person