Capture and update all customer enquiries from walk-ins, Instagram, WhatsApp, and referrals. Ensure timely follow-ups (every 24-48 hours) and maintain accurate lead status. Build and maintain customer profiles including purchase history and preferences. Strengthen relationships with VIP clients to increase repeat business. Make regular engagement calls for new collections, services, and follow-ups. Track after-sales jobs (repair, polishing, resizing, custom orders) and update customers.
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