Job Description

Company Overview:

A growing manufacturer and supplier of precision-engineered electrical and

mechanical components and Transformers, serving industries across India. It has built its

reputation as a trusted supplier in the industrial sector through long-term customer

relationships, timely service, and consistent quality. We're now looking for a CRM Executive

to help deepen client engagement and drive new business through referrals.

Job Title: CRM Executive

Location: Kim, District: Surat

Experience Required: 2-4 years

Salary Range: ?18,000 - ?30,000/month + performance bonus

Job Summary:

We are looking for a CRM Executive to strengthen relationships with our current customers,

ensure satisfaction, and generate new business through referrals and follow-ups.

Key Responsibilities:

? Client Relationship Building: Regularly connect with existing customers to ensure

they are satisfied with products/services and to keep them informed about new

offerings.

? Site Visits & Customer Meetings: Personally visit top customers to maintain face-to-

face relationships, understand challenges they're facing, and discuss upcoming needs

or projects.

? Referral Generation: Systematically ask for referrals from satisfied customers and

track these referrals through the CRM system to close new deals.

? Complaint Resolution: Act as the single point of contact for existing clients in case of

any service issues, coordinate with internal teams to resolve problems quickly, and

ensure a positive experience.

? CRM Management: Enter all customer data, interactions, and next steps into the

CRM; use this database to track communications, orders, referrals, and satisfaction

metrics.

Qualifications & Skills:

? Bachelor's/ Masters in Business, Marketing, or relevant field.

? Good interpersonal skills and a customer-centric mind-set.

? Ability to travel locally for client meetings.

Growth Path:

CRM Executive ? Key Account Executive ? Client Relationship Manager

Team HR

Career Canvas Infotech Solution

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

Day shift
Work Location: In person