Job Description

Job Title: CRM Executive Job Summary

The CRM Executive is responsible for managing customer relationships, maintaining accurate customer data, and ensuring a positive customer experience. The role involves handling customer interactions, updating CRM systems, coordinating with internal teams, and supporting customer retention and satisfaction initiatives.

Key Responsibilities

Manage and update customer information in the CRM system accurately Handle customer inquiries via phone, email, chat, or in person Track customer interactions, follow-ups, and service requests Coordinate with sales, marketing, and support teams to resolve customer issues Monitor customer feedback and report insights to management Support customer retention and loyalty programs Generate CRM reports on leads, conversions, and customer activity Ensure timely follow-up on leads and existing customers Maintain data confidentiality and compliance with company policies Assist in CRM process improvements and automation initiatives
Skills & Competencies

Strong communication and interpersonal skills Good computer skills and experience with CRM software (e.g., Salesforce, Zoho, HubSpot) Problem-solving and customer-handling skills Attention to detail and data accuracy Ability to multitask and work in a fast-paced environment Team-oriented with a customer-focused mindset
Qualifications

Bachelor's degree in Business Administration, Marketing, or a related field (preferred) 1-3 years of experience in CRM, customer service, or sales support Freshers with strong communication skills may be considered
Working Conditions

Office-based or hybrid role May require flexible working hours based on customer needs
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person