to oversee customer engagement and retention at our furniture showroom. The ideal candidate will manage customer inquiries, ensure a seamless post-sales experience, build long-term relationships, and contribute to sales growth by maintaining high levels of customer satisfaction.
Key Responsibilities:
Customer Engagement:
Greet and interact with showroom visitors to enhance their shopping experience.
Build strong relationships with existing and potential customers.
Provide personalized recommendations and support during the customer journey.
CRM System Management:
Maintain and update customer data in the CRM software.
Track customer interactions, feedback, and service history.
Sales Support & Follow-Up:
Assist the sales team with lead follow-ups, quotations, and post-sale support.
Coordinate delivery schedules and ensure customer satisfaction after product delivery.
Customer Retention:
Develop loyalty programs and initiatives to encourage repeat business.
Handle customer complaints and resolve issues efficiently and professionally.
Reporting & Analysis:
Generate reports on customer behavior, satisfaction levels, and trends.
Provide insights to improve products, services, and customer experiences.
Collaboration:
Work closely with showroom staff, sales executives, and delivery teams.
Communicate customer feedback to management for continuous improvement.
Qualifications:
Bachelor's degree in Business Administration, Marketing, or related field (preferred)
1-3 years of experience in customer service, sales support, or CRM (experience in the furniture or retail industry is a plus)
Strong communication and interpersonal skills
Proficiency in CRM software and Microsoft Office Suite
Ability to multitask, prioritize, and manage time effectively
Problem-solving mindset with a customer-first attitude
Preferred Skills:
Knowledge of furniture product lines and interior design trends
Experience using retail POS and CRM platforms (e.g., Zoho, Salesforce, etc.)
Multilingual ability (depending on showroom location and clientele)
Working Conditions:
Showroom environment, including weekends and public holidays as required
Interaction with customers and staff across various departments
Salary & Benefits:
Competitive salary based on experience
Incentives/commissions for customer satisfaction and repeat business
Employee discounts on furniture and decor
Training and professional development opportunities
Job Type: Full-time
Experience:
Customer service: 2 years (Required)
Furniture sales: 1 year (Required)
Work Location: In person
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