Job Description

Job Title:

CRM Executive

Location:

Noida (Sector 127)

Experience Required:

Minimum 2 years

Employment Type:

Full-Time

Interested candidates can share their resumes to monika.sharma@innovatiview.com

About the Role:

We are looking for a dedicated and proactive

CRM Executive

who can manage client relationships with professionalism and efficiency. The ideal candidate should have hands-on experience in customer service, client handling, follow-ups, and CRM tools, along with excellent communication skills.

Key Responsibilities

Manage and maintain strong relationships with existing and new clients. Handle day-to-day client queries, concerns, and escalations with a customer-first approach. Conduct regular follow-ups with clients to ensure satisfaction and timely resolution of issues. Coordinate internally with various departments to ensure smooth execution of client requests. Manage CRM software to update client information, track interactions, and monitor client engagement. Handle prestigious and high-value clients with professionalism and attention to detail. Prepare and manage client reports using Excel (VLOOKUP, Pivot Tables, Basic Analytics preferred). Ensure timely communication, documentation, and proper follow-through for all client-related tasks. Identify opportunities to enhance client experience and strengthen relationships.

Required Skills & Qualifications

Minimum 2 years of experience

in CRM, client handling, customer service, or a related role. Strong communication and interpersonal skills with

fluency in English & Hindi

. Prior experience dealing with prestigious or key clients. Proficiency in

CRM tools/software

(e.g., Zoho, Salesforce, HubSpot, or similar). Strong command over

MS Excel

(Pivot Table, VLOOKUP, Data Sorting & Filtering). Excellent follow-up skills and ability to multitask. Problem-solving mindset with a customer-centric approach.

Preferred Attributes

Ability to stay organized and maintain attention to detail. Positive attitude, patience, and a proactive approach. Capable of working in a fast-paced environment and managing deadlines.

Why Join Us?

Opportunity to work with a dynamic and growing organization. Exposure to high-value clients and advanced CRM systems. Collaborative and supportive work culture.
Job Types: Full-time, Permanent

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person