Job Description

Job Summary:

We are seeking a dedicated and customer-focused CRM Executive to manage customer relationships, handle queries, and support sales & service teams. The ideal candidate should have strong communication skills, a customer-first attitude, and basic knowledge of CRM software.

Key Responsibilities:

Manage customer database and maintain accurate records in CRM system Handle inbound & outbound customer calls for feedback, follow-ups, and support Coordinate with sales, service & marketing teams to resolve customer issues Track customer lifecycle and ensure timely communication (reminders, offers, updates) Prepare daily/weekly reports on customer interactions and leads Assist in implementing customer retention and engagement campaigns Maintain high levels of customer satisfaction and relationship building Monitor complaints and ensure prompt resolution

Required Skills & Qualifications:

Graduation in any discipline Excellent verbal & written communication skills (English & Hindi) Strong customer-handling and coordination skills Basic knowledge of MS Office (Excel, Word) Experience with CRM tools/software preferred Customer-centric approach and positive attitude

Experience:

0-3 years experience in Customer Relationship / Telecalling / Sales Support roles (Freshers with good communication skills can also apply)
Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Internet reimbursement
Work Location: In person