Job Description

:

We are seeking a smart, confident, and customer-focused

CRM Executive

to manage client interactions and ensure a smooth post-sales experience. The ideal candidate should have prior experience in the

Real Estate industry

and a solid understanding of the property leasing/buying process. The role demands strong communication, coordination, and follow-up skills.

Key Responsibilities:

Serve as the primary point of contact for clients after deal closure. Manage and maintain client records, follow-up schedules, and communication logs in CRM software. Coordinate with sales, legal, operations, and documentation teams to ensure smooth leasing/transaction processes. Address client inquiries, resolve concerns, and ensure high customer satisfaction. Maintain regular follow-up with clients regarding property visits, documentation, agreements, payments, etc. Prepare and share reports on client status, pending documentation, and feedback. Assist in coordinating property handovers, key collections, and final inspections. Support in post-sales services and relationship management initiatives.

Key Requirements:

Graduate in any discipline (BBA, B.Com, or Real Estate certification is a plus).

1-3 years of CRM or client servicing experience in Real Estate, Property Management, or related sectors

is a plus. Strong command over written and verbal communication (English preferred). Proficient in MS Office (Word, Excel, Outlook); experience with CRM software is an advantage. Excellent interpersonal skills and client-handling experience. Ability to multitask, stay organized, and work under timelines. A professional, customer-first attitude with problem-solving ability.
Job Type: Full-time

Work Location: In person