Job Description

Position:

CRM Executive (Female)

Department:

Sales & Customer Relations

Location:

Mohali

Experience:

1-4 Years

Key Responsibilities:

Customer Relationship Management (CRM):

Maintain and update customer database regularly. Handle customer queries, concerns, and follow-ups professionally. Build strong relationships with existing clients to ensure retention. Track customer feedback and share insights with the sales/operations team.

Sales Support & Coordination:

Assist the sales team in lead generation and follow-up. Connect with potential clients through calls, emails, and WhatsApp. Convert inquiries into confirmed business by explaining services/products. Prepare quotations, proposals, and basic presentations for clients. Coordinate with internal teams for smooth order/service execution.

Communication & Client Handling:

Professionally handle inbound and outbound calls. Provide timely updates to clients regarding requirements or service status. Assist walk-in clients (if applicable) and manage client meetings.

Skills Required:

Good communication skills (Hindi & English). Strong telephone etiquette and customer handling skills. Basic knowledge of sales processes and CRM tools/software. Ability to multitask and manage follow-ups efficiently. MS Office (Excel, Word) proficiency. Positive attitude, confidence, and patience in dealing with clients.
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?30,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person