Track and manage leads from various sources (portals, referrals, campaigns).
Assign leads to the right salespeople or follow up directly.
Ensure timely follow-up and conversion tracking.
2.
Customer Communication
Act as the main point of contact for customer inquiries.
Send property details, payment reminders, and project updates.
Manage communication via phone, email, SMS, WhatsApp, etc.
3.
Coordination with Sales & Marketing Teams
Share customer feedback and concerns with sales teams.
Collaborate with marketing to execute targeted campaigns.
Monitor campaign effectiveness and lead quality.
4.
Customer Experience & Relationship Building
Ensure customers have a smooth journey from inquiry to booking to possession.
Handle escalations and resolve issues promptly.
Organize customer events, feedback surveys, or loyalty programs.
5.
CRM Software Utilization
Manage, update, and optimize CRM tools.
Generate reports on lead status, follow-up actions, sales funnel progress, etc.
Train new team members on CRM tools if required.
6.
Reporting & Analytics
Create weekly/monthly reports on lead conversions, sales pipeline, and customer interactions.
Provide insights to management for process improvement.
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,008.37 per month
Work Location: In person
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