Job Description

2. CRM Executive - E-commerce



Dedicated to managing website orders, ensuring smooth Order-to-Delivery (OtoD) operations, building customer relationships, gathering feedback, and driving engagement through WhatsApp and other re-targeting campaigns.

Responsibilities:

Manage all customer interactions for website orders. Track OtoD process and resolve customer issues. Collect and analyze customer feedback regularly. Handle WhatsApp marketing and re-targeting activities. Maintain order history and CRM database. Communicate with logistics for smooth deliveries. Prepare weekly customer satisfaction reports. Build strong consumer connect and brand loyalty.
Requirements:

Graduate with 1-2 years' CRM or e-commerce experience. Excellent communication and customer handling skills. Proficient in Excel, CRM tools, and WhatsApp Business API. Knowledge of website order flow and returns. Energetic, patient, and detail-oriented. Good analytical and reporting skills. Preference for female candidates. Must work from office (not remote
Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Provident Fund
Work Location: In person