The CRM Executive is responsible for managing customer/student data, ensuring accurate CRM entries, supporting sales and operations teams, and enhancing customer experience through effective follow-ups, data management, and process compliance.
Key Responsibilities
Manage and maintain students records in the CRM system.
Ensure timely and accurate data entry of leads, enrollments, payments, and follow-ups.
Coordinate with sales, counseling, and operations teams for data updates and corrections.
Monitor lead lifecycle and ensure proper status updates in CRM.
Generate daily, weekly, and monthly MIS reports for management.
Track students interactions, complaints, and resolutions.
Ensure data accuracy, confidentiality, and compliance with company policies.
Assist in process improvements to enhance CRM efficiency.
Support audits, reconciliations, and data validation exercises.
Provide CRM-related support and training to internal users when required.
Key Skills & Competencies
Good understanding of CRM tools and databases.
Strong attention to detail and data accuracy.
Basic analytical and reporting skills.
Proficiency in MS Excel and MS Office.
Good coordination and communication skills.
Ability to manage multiple tasks and meet deadlines.
Qualifications & Experience
Graduate in any discipline.
2-4 years of experience in CRM.
Experience in EdTech / Education is an advantage.
Interested candidates can connect at 9910750052
Job Type: Permanent
Application Question(s):
What is your current salary?
What is your expected salary?
What is your notice period?
How much experience do you are having in CRM?
Work Location: In person
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