Job Description

Job Summary:

We are looking for a

detail-oriented and results-driven CRM Specialist

to join our team. The ideal candidate will be responsible for managing and optimizing the

Customer Relationship Management (CRM) system

, developing strategies to enhance customer engagement,

and handling customer calling activities

. The role also involves analyzing customer data and interacting directly with customers to improve overall customer experience.

Key Responsibilities:

Manage the CRM system and oversee daily operations to ensure data accuracy and integrity Maintain, update, and organize customer data in the CRM Develop and implement CRM strategies to improve customer acquisition and retention

Make outbound calls to customers/leads for follow-ups, promotions, and relationship building

Handle inbound customer calls, resolve queries, and provide product/service information

Record call details, feedback, and follow-up actions in the CRM system Coordinate with sales and support teams to ensure smooth customer communication Analyze CRM and calling data to track performance and improve customer engagement
Job Type: Full-time

Pay: ₹13,000.00 - ₹18,000.00 per month

Work Location: In person