to manage and optimize customer relationships. The role involves handling customer data, ensuring smooth communication, running CRM campaigns, and assisting in driving customer engagement and retention.
Key Responsibilities:
Manage and update the CRM database with accurate customer information.
Handle inbound and outbound customer communication via calls, emails, and messages.
Maintain relationships with existing customers and ensure high customer satisfaction.
Assist in planning and executing CRM campaigns for customer engagement and retention.
Generate reports and insights from CRM tools to support decision-making.
Coordinate with sales, marketing, and operations teams to ensure smooth customer experience.
Follow up with leads, inquiries, and existing clients for business opportunities.
Resolve customer queries promptly and escalate issues when necessary.
Requirements:
Bachelor's degree in Business Administration, Marketing, or related field.
1-2 years of experience in CRM, customer support, or a similar role.
Strong communication and interpersonal skills.
Good knowledge of MS Office and CRM software (Zoho preferred).
Ability to multitask, prioritize, and work under pressure.
Problem-solving attitude with attention to detail.
Key Skills:
Customer Relationship Management
Data Management & Reporting
Communication & Coordination
Sales Support
Time Management
Employment Type:
Full-time
Location:
Flora Steels Pvt. Ltd,Bawana Industrial Area
Salary:
18000 - 25000 Per month
Job Type: Full-time
Pay: ?18,000.00 - ?25,000.00 per month
Education:
Bachelor's (Required)
Experience:
B2B sales: 1 year (Required)
Work Location: In person
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