Crm Executive

Year    DL, IN, India

Job Description

Job Title: CRM Executive (Voice Process)



Location: Delhi, Okhla Phase -2

Job Type: Full-time

Industry: Healthcare (Cancer Treatment Services)

Role Overview:

At Cancer Healer Centre (CHC), we are committed to providing compassionate and effective cancer care. As a CRM Executive, you will be responsible for managing and optimizing our customer relationships, ensuring a seamless experience for patients and their families. This role requires a customer-focused approach to ensure our patients receive timely, empathetic, and professional support throughout their cancer treatment journey.

Key Responsibilities:

CRM Management

: Oversee and maintain the CRM system, ensuring accurate patient information and smooth data flow across departments.

Patient Interaction:

Track and monitor all patient inquiries, ensuring prompt responses and resolution of concerns with a focus on empathy and care.

Patient Engagement:

Develop and execute patient communication strategies, personalized follow-ups, and appointment reminders to enhance the patient experience.

Data Analysis:

Analyse patient behaviour and treatment feedback, providing actionable insights to improve service delivery and patient satisfaction.

Collaboration:

Work closely with the medical, marketing, and support teams to ensure consistent, patient-centred communication.

Process Improvement:

Continuously review and refine CRM processes to improve patient retention and optimize their journey through CHC's treatment services.

Qualifications:



- Any Graduation

- 1-2 years of experience in CRM or patient service roles, preferably in a healthcare setting.

- Familiarity with CRM tools (e.g. , Zoho, Practo, or other healthcare CRM software).

- Excellent communication and organizational skills, with a focus on patient empathy.

- Strong analytical abilities to generate insights and improve processes.

Salary: Competitive, based on experience.

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Work Location: In person

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Job Detail

  • Job Id
    JD3834329
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    DL, IN, India
  • Education
    Not mentioned
  • Experience
    Year