At Cancer Healer Centre (CHC), we are committed to providing compassionate and effective cancer care. As a CRM Executive, you will be responsible for managing and optimizing our customer relationships, ensuring a seamless experience for patients and their families. This role requires a customer-focused approach to ensure our patients receive timely, empathetic, and professional support throughout their cancer treatment journey.
Key Responsibilities:
CRM Management
: Oversee and maintain the CRM system, ensuring accurate patient information and smooth data flow across departments.
Patient Interaction:
Track and monitor all patient inquiries, ensuring prompt responses and resolution of concerns with a focus on empathy and care.
Patient Engagement:
Develop and execute patient communication strategies, personalized follow-ups, and appointment reminders to enhance the patient experience.
Data Analysis:
Analyse patient behaviour and treatment feedback, providing actionable insights to improve service delivery and patient satisfaction.
Collaboration:
Work closely with the medical, marketing, and support teams to ensure consistent, patient-centred communication.
Process Improvement:
Continuously review and refine CRM processes to improve patient retention and optimize their journey through CHC's treatment services.
Qualifications:
- Any Graduation
- 1-2 years of experience in CRM or patient service roles, preferably in a healthcare setting.
- Familiarity with CRM tools (e.g. , Zoho, Practo, or other healthcare CRM software).
- Excellent communication and organizational skills, with a focus on patient empathy.
- Strong analytical abilities to generate insights and improve processes.
Salary: Competitive, based on experience.
Job Types: Full-time, Permanent
Pay: ?25,000.00 - ?30,000.00 per month
Benefits:
Provident Fund
Schedule:
Day shift
Work Location: In person
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