Job Description

Position - CRM Executive

Location - Greenpark, New Delhi - Work From Office

Duration - Monday to Saturday (9:30 am to 6:30 pm)

CRM maintains an ongoing level of engagement with key customers and build trusting relationships with clients and protect the brand by maintaining a positive image.

Requirements :

3-5 Years of work experience with premium fashion/lifestyle/interior brand or international sales.

Bachelor's or master's degree with a concentration in marketing, promotions, advertising sales, or business administration preferred

Be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction

To facilitate the use of CRM software to improve the efforts of the sales, customer service, and marketing teams

to allow businesses to better manage their customer relationships and ultimately drive more success

conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint

maintains an ongoing level of engagement with key customers

Knowledge of MS Office software and CRM software

Self-motivated and goal-oriented, desire to deliver results

Key Skills :

Excellent communication skills

Positive, confident and determined approach

High degree of self-motivation and ambition

Skill to work both independently and as a part of a team

Capable to flourish in a competitive environment

Self-motivated and driven by targets

Resilience

Responsibilities:

Meeting with clients virtually or during sales visits

Maintaining accurate records

Resolving customer complaints quickly and efficiently

Attending any exhibitions, conferences, Meetings

Review sales performance

Research the market and related products

Listen to customer requirements and present appropriately to make sale

Maintain and develop relationships with existing and new customers

Arrange Video calling and meetings

Timely respond to incoming emails and phone queries

Negotiate the terms of an agreement and close sales

Gather market and customer information

Make accurate and rapid cost calculations and providing customers with quotations.

Maintains quality service by establishing and enforcing organization standards.

Job Type: Full-time

Pay: ?11,192.19 - ?34,038.05 per month

Benefits:

Paid sick time
Schedule:

Day shift
Work Location: In person