Job Description

Job Title:

CRM Executive (Customer Relationship Management)

Company:

U3S Engitech Pvt. Ltd.

Location:

Cuttack, Odisha

Salary Range:

?15,000 - ?25,000 per month (Based on experience and skills)

Industry:

Industrial Engineering / Mechanical Components

Job Summary:

U3S Engitech Pvt. Ltd. is seeking a dynamic and technically sound

CRM Executive

to join our team in Cuttack. The ideal candidate should have a strong understanding of

bearings, seals, Plummer blocks

, and their

associated mechanical components

, and must possess excellent communication and relationship-building skills to manage client accounts effectively.

Key Responsibilities:

Build and maintain strong relationships with existing and new industrial clients. Understand and explain the technical aspects of

bearings, seals, Plummer blocks

, and related products to customers. Handle inquiries, provide quotations, follow up for orders, and manage post-sales support. Coordinate with the sales and technical teams for timely order fulfillment and customer satisfaction. Manage CRM software/tools for tracking client interactions and updating records. Identify client requirements and recommend appropriate product solutions. Ensure customer retention through proactive service and periodic follow-ups. Generate periodic reports on customer feedback, order status, and service quality.

Required Skills and Qualifications:

Graduate/Diploma in Mechanical Engineering or any relevant field.

1-3 years of experience

in a CRM/Sales/Back-office role, preferably in industrial product sales or engineering supply companies. Strong knowledge of

bearings, oil seals, housing blocks (Plummer blocks), couplings

, and other mechanical accessories. Good communication skills in English, Hindi, and Odia. Proficient in MS Office (Excel, Word) and CRM software/tools. Strong organizational and documentation skills.

Preferred Candidate Profile:

Experience working with distributors or manufacturers of mechanical parts. Capable of handling technical documentation and preparing commercial proposals. Problem-solving attitude and ability to work independently under deadlines.
Interested candidates may send their updated resume to

hrd@u3sengitech.com

or contact us at

7978976283.

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person