Job Description

AYV Bafna Motors is looking for a

CRM Executive

to manage customer relationships, ensure service satisfaction, and support sales and service growth through effective CRM, PSF, and SML activities.

Key Responsibilities:

Handle inbound and outbound customer calls professionally Maintain and update customer data in CRM software Follow up with sales and service customers Coordinate with sales and service teams for customer requirements

PSF (Post Service Follow-up):

Conduct post-service follow-up calls to customers Confirm service satisfaction and vehicle performance Record customer feedback accurately in CRM system Handle complaints politely and escalate when required Ensure timely closure of PSF cases and improve customer retention

SML (Service Marketing Leads):

Generate service leads through outbound calling Promote service offers, AMC, extended warranty, and accessories Schedule service appointments for customers Update and track SMLs in CRM software Coordinate with service advisors to ensure lead conversion Achieve assigned monthly SML targets Prepare daily and monthly CRM, PSF, and SML reports Ensure high levels of customer satisfaction and retention

Required Skills & Qualifications:

Graduate or equivalent qualification Minimum 1 year experience in CRM / PSF / SML (automobile industry preferred) Good communication skills in Hindi and English Basic computer knowledge (MS Excel, CRM software) Strong customer-handling and problem-solving skills

Working Hours:

Full-time position 6 days working

Benefits:

Competitive salary Career growth opportunities Supportive and professional work environment
Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person