Job Description

Job Responsibilities :-

1. Customer Relationship Management

Maintain and strengthen relationships with customers through regular communication.

2. CRM System Management

Update and maintain accurate customer information in the CRM software. Track customer interactions, inquiries, follow-ups, and service tickets. Ensure data consistency, quality, and proper segmentation in the CRM database.

3. Lead Management & Follow-ups

Monitor incoming leads from sales, marketing, website, and digital channels. Assign leads to the appropriate sales representatives and ensure timely follow-up. Track lead progress, conversion rates, and customer lifecycle movement.

4. Reporting & Analytics

Generate daily, weekly, and monthly CRM reports (lead status, follow-ups, customer issues, etc.). Analyze customer behavior, sales patterns, and service quality to support decision-making. Provide insights to sales and management teams for improving customer engagement.

5. Coordination With Sales & Marketing Teams

Work closely with sales teams to track pipeline, pending proposals, and customer meetings. Support marketing campaigns by providing customer lists, segmentation, and feedback. Share customer expectations and market trends with relevant departments.

6. Customer Feedback & Service Improvement

Collect and record customer feedback after deliveries or service completion. Analyze recurring issues and escalate them to management for improvement. Monitor customer satisfaction levels and suggest corrective actions.

7. Documentation & Record Keeping

Maintain complete records of customer agreements, pricing, communication history, and support tickets. Prepare customer reports and documentation required for audits or reviews.

8. Post-Sales Support

Follow up with customers for repeat orders, payments, and service schedules. Assist in onboarding new customers and educating them about products or services. Coordinate with logistics, accounts, and service departments for smooth delivery.

9. Process Improvement

Identify gaps in CRM usage and recommend enhancements or automation. Help train employees on CRM tools and best practices. Ensure compliance with company standards, policies, and data security norms. Serve as the primary point of contact for customer queries, complaints, and support requests. Ensure timely resolution of customer issues to enhance overall satisfaction.

Skills and Qualifications

Education :- Any Degree Experience :- 2 year Minimum Salary :- 17k to 22k Contact Nomber :- 7880002320
Job Types: Full-time, Permanent

Pay: ?17,000.00 - ?22,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person