Act as the primary point of contact for customers after sales closure.
Maintain strong, long-term client relationships to ensure satisfaction and retention.
Handle client queries, escalations, and provide timely resolution.
2. Payment Follow-up & Collections
Monitor customer payment schedules as per agreements.
Follow up for timely payments and resolve billing-related issues.
Maintain updated records of payments and outstanding balances.
3. Order Management & Fulfillment
Track order status and ensure timely dispatch, delivery, and installation.
Communicate order confirmation, delivery timelines, and any delays to customers.
Resolve order discrepancies such as wrong shipments, quantity mismatch, or damaged goods.
Coordinate with procurement, logistics, and operations teams for smooth order execution.
Maintain complete order history and records for reference and reporting.
4. Customer Feedback & Retention
Collect feedback to identify improvement areas in products, services, and processes.
Work towards customer satisfaction and loyalty, reducing churn.
Qualifications & Skills
Bachelor's degree in Business Administration/Commerce or related field.
Minimum
3 years of experience
in CRM, client servicing, or post-sales support.
Strong communication, problem-solving, and relationship management skills.
Proficiency in MS Office and CRM tools.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.