Job Description

Role Overview

We are looking for a

dynamic, detail-oriented, and customer-focused CRM Executive

who will be the primary point of contact between Talwarsons and our clients. The ideal candidate should have excellent communication skills, a pleasant personality, and the ability to manage customer relationships with warmth, precision, and urgency.

Key Responsibilities1. Client Communication & Relationship Management

Respond promptly to customer inquiries via

phone, WhatsApp, social media, and chat

. Coordinate and schedule

video call appointments

with international and domestic clients, with timely follow-ups. Track daily customer interactions on WhatsApp and respond professionally as required.

2. Pricing, Documentation & CRM Updates

Collect pricing and quotation details from sales staff and share with clients. Regularly update and maintain customer contact information in

CRM

Software using

Customer Selection Sheet / Enquiry Capture Sheet

, and categorize them as leads or customers. Record walk-in clients daily (Gold & Diamond) and share reports via email.

3. Customer Feedback & Review Management

Monitor and update

Google Reviews

daily. Track customer feedback, report concerns, and ensure quick resolution or escalation to the appropriate team member.

4. Issue & Resolution Handling

Handle and resolve customer issues in a

timely, polite and professional manner

, or route them to the correct team/person.

5. CRM Reporting & Data Analysis

Generate

monthly reports

on: Customer trends Sales data Best-performing salesperson of the month

6. CRM & Technology Management

Ensure the CRM software is functioning efficiently and updated regularly. Attend CRM tool training sessions as required.

7. Collection & Follow-Ups

Make

collection calls

and follow up with customers on pending payments.

8. Vendor & PR Database Management

Maintain all

vendor / PR contact & business information in Google forms

. Bifurcate and forward vendor / PR details to the correct internal team and maintain professional communication where required.

Interested ones can WhatsApp their Resume on hr@talwarsons.com or 8146668373

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Provident Fund
Work Location: In person