Job Description

Surat, Kim


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Job Title: CRM Executive

Location: Kim, District: Surat

Experience Required: 24 years

Salary Range: 18,000 30,000/month + performance bonus

Job Summary:

We are looking for a CRM Executive to strengthen relationships with our current customers,


ensure satisfaction, and generate new business through referrals and follow-ups.

Key Responsibilities:

Client Relationship Building: Regularly connect with existing customers to ensure


they are satisfied with products/services and to keep them informed about new


offerings.

Site Visits & Customer Meetings: Personally visit top customers to maintain face-toface relationships, understand challenges theyre facing, and discuss upcoming needs


or projects.

Referral Generation: Systematically ask for referrals from satisfied customers and


track these referrals through the CRM system to close new deals.

Complaint Resolution: Act as the single point of contact for existing clients in case of


any service issues, coordinate with internal teams to resolve problems quickly, and


ensure a positive experience.

CRM Management: Enter all customer data, interactions, and next steps into the


CRM; use this database to track communications, orders, referrals, and satisfaction


Metrics.

Qualifications & Skills:

Bachelors/ Masters in Business, Marketing, or relevant field.

Good interpersonal skills and a customer-centric mind-set.

Ability to travel locally for client meetings.

Growth Path:

CRM Executive Key Account Executive Client Relationship Manager


Experience 2 - 4 Years


Salary 2 Lac 25 Thousand To 3 Lac 50 Thousand P.A.


Industry IT Software - ERP / CRM / EDP / MIS


Qualification B.B.A, B.Com, M.B.A/PGDM, M.Com


Key Skills Client Retention CRM Service Marketing MIS Reporting Customer Handling Convincing Power CRM Strategy CRM System