Job Description

Key Responsibilities1. CRM Management & Data Handling

Maintain and update customer information in the CRM system (Salesforce/Zoho/HubSpot or equivalent). Ensure accuracy, segmentation, and categorization of all customer data. Generate CRM dashboards, reports, and analytics for the management team.

2. Customer Relationship & Communication

Act as the first point of contact for client inquiries and follow-ups. Coordinate communication between sales, design, and production teams. Manage customer touchpoints to enhance retention and satisfaction.

3. Campaign & Workflow Execution

Assist in planning and executing CRM campaigns: newsletters, updates, event invites, launch announcements, etc. Personalize communication based on customer journey and segment. Track campaign performance and prepare performance reports.

4. Sales Support

Support sales with lead nurturing activities and timely follow-ups. Prepare quotations, proposals, and required documentation when needed. Monitor project timelines and ensure clients receive regular updates.

5. Customer Experience Optimization

Collect feedback from clients and identify opportunities to improve service quality. Support relationship-building initiatives such as client visits, exhibitions, and events. Ensure clients receive a premium and seamless brand experience.

Required Skills & Qualifications

Bachelor's degree in Marketing, Business Administration, Communications, or related field. 1-3 years of experience in CRM, customer service, sales coordination, or similar roles. Proficiency in CRM software (Zoho, Salesforce, HubSpot, etc.). Strong written and verbal communication skills. Excellent organizational, analytical, and multitasking abilities. Ability to work in a fast-paced, design-driven environment. Customer-centric mindset with attention to detail.
Job Type: Full-time

Pay: ?25,000.00 - ?40,000.00 per month

Work Location: In person