Job Description

Job Title: CRM Executive (Hindi Fluent)

Location:

[Emerald Jewel Industry Unit 1]

Employment Type:

Full-time

Experience:

0-3 years (or adjust as needed)

We are looking for a

Hindi-fluent CRM Executive

who will be responsible for managing customer relationships, handling queries, resolving issues, and ensuring a positive customer experience across all communication channels. The ideal candidate should have strong communication skills in

Hindi

(spoken & written) and a customer-first mindset.

Preferred Qualifications

Bachelor's degree in any discipline. Experience in telecalling, customer support, or retention roles. Understanding of customer lifecycle and CRM workflows.

Required Skills & Qualifications

Fluency in Hindi (mandatory)

; English proficiency is a plus. Strong verbal and written communication skills. Prior experience in customer service or CRM is preferred (not mandatory). Ability to multitask, handle pressure, and maintain professionalism. Basic computer skills and familiarity with CRM tools (e.g., Zoho, Salesforce, Freshdesk). Problem-solving attitude and customer-centric mindset.

Key Responsibilities

Handle customer queries via calls, emails, chat, and CRM platforms. Maintain accurate records of customer interactions in the CRM system. Provide timely resolutions to customer issues and escalate complex cases as needed. Follow-up with customers to ensure satisfaction and closure. Collaborate with sales, operations, and support teams to improve customer experience. Analyze customer feedback and contribute ideas for service improvements. Achieve targets related to customer satisfaction, quality, and response time.
Job Types: Full-time, Permanent, Fresher

Benefits:

Provident Fund
Work Location: In person