Job Description

CRM / Customer Relations - Real Estate (Pre & Post Handover)

Location: Hyderabad

Experience: 5-10 years

We are hiring a CRM / Customer Relations professional with strong experience in residential real estate handover and post-handover management. The role will manage the customer journey from pre-handover to possession and beyond, ensuring smooth coordination and high customer satisfaction.

Key Responsibilities:

Single point of contact for customers during pre and post handover

Coordinate with project, sales, legal, finance, and site teams

Manage pre-handover inspections, snag closures, and unit handovers

Handle payment follow-ups, documentation, and customer escalations

Support post-handover issues, DLP coordination, and society formation

Maintain CRM records and basic reporting

Requirements:

10 to 15 years of CRM experience, preferably 5+ years in residential real estate

Strong communication and customer-handling skills

Experience with handover, possession, and post-handover support

Proficiency in CRM tools and MS Excel

Job Type: Full-time

Pay: ₹800,000.00 - ₹1,500,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person