Job Description

Customer Relationship Management:

Building and maintaining positive relationships with customers, acting as a primary point of contact for inquiries, feedback, and complaints.

Customer Service:

Providing exceptional customer service, resolving issues, and ensuring customer satisfaction.

Data Analysis:

Analyzing customer data to identify trends, segment customers, and personalize interactions.

Strategy Development:

Developing and implementing strategies to improve customer engagement, retention, and overall customer experience.

Cross-selling and Upselling:

Identifying opportunities to cross-sell or upsell products and services to existing customers.

Collaboration:

Working with sales, marketing, and other teams to ensure a cohesive customer experience.

CRM System Management:

May involve managing and optimizing the CRM system itself, including implementation, integration, and troubleshooting.
Job Type: ????-????

Pay: ?17,000.00 - ?19,000.00 per month

Benefits:

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Work Location: In person