Job Description

Job Location : Kolkata

Position : CRM Cum Billing Executive

Experience : 3 Years

Qualifications : Graduate

Skills :

Responsibilities and Duties :

Key Responsibilities:

- Respond promptly to customer inquiries via phone, email, and chat.

- Resolve customer complaints and issues efficiently and professionally, with a focus on technical support .

- Collaborate with technical and engineering teams to ensure a seamless customer experience.

- Maintain accurate and up-to-date records, monitor and report on performance metrics.

- Analyse customer feedback and provide insights to improve customer satisfaction and service quality.

Qualifications/Requirements:

- Excellent communication and interpersonal skills.

- Strong problem-solving abilities and attention to detail.

- Proven experience in customer support.

- May have experience in crm software in MARG and billing

- Experience in Billing

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Schedule:

Day shift
Ability to commute/relocate:

Tangra, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Current Salary Notice Period
Education:

Bachelor's (Preferred)
Experience:

Customer Follow Up: 3 years (Preferred) Customer relationship management: 3 years (Preferred) Billing: 3 years (Preferred) Invoice generation: 3 years (Preferred) Collaborate with technical and engineering teams: 3 years (Preferred) Microsoft Excel: 3 years (Preferred) Resolve customer complaints and issues efficiently: 3 years (Preferred)
Language:

English (Preferred)
Location:

Tangra, Kolkata, West Bengal (Preferred)
Work Location: In person