Job Description

: Customer Relationship Manager (CRM)

Location:

Raipur, Chhattisgarh

Industry:

Coal Manufacturing

Experience:

Minimum 3+ Years

Qualification:

Graduate (Mandatory)

Gender Preference:

Female candidate (Married preferred)

Role Summary

We are seeking an experienced

Customer Relationship Manager (CRM)

to handle customer communication, order coordination, and relationship management in the coal manufacturing industry.

Key Responsibilities

Communicate with customers regarding orders, dispatch status, pricing, and delivery timelines Maintain strong relationships with existing clients and ensure customer satisfaction Coordinate with internal teams (production, logistics, accounts, sales) for smooth order execution Handle customer queries, complaints, and follow-ups professionally Maintain customer records, reports, and documentation Support sales operations and after-sales coordination

Required Skills & Qualifications

Graduate in any discipline (Mandatory)

Minimum 3+ years of experience

in CRM / Customer Support / Sales Coordination

English communication is mandatory

(spoken & written) Knowledge of MS Excel, Word, and CRM tools Experience in coal, manufacturing, mining, or industrial sector preferred
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?18,000.00 per month

Work Location: In person