Job Description

Key Responsibilities

1. Client Relationship Management (CRM):

Handle client queries promptly and maintain high client satisfaction levels.

2. Billing Coordination:

Ensure 100% accurate invoice generation and dispatch within the billing cycle. Ensure smooth flow of DS, invoices, and client communication with Operations, Billing, and Accounts.

3. Credit Control & Collections:

Achieve monthly collection targets and maintain ageing within allowed credit terms. Reduce overdue outstanding by following up regularly and resolving disputes quickly.

4. Client Issue Resolution:

Close billing/duty slip disputes within defined TAT (Turnaround Time).

5. Reporting:

Submit weekly and monthly reports (ageing, collections, DS status) on time.

Required Skills

Strong communication and customer handling skills. Basic knowledge of GST, invoicing, and credit control. Good command over MS Excel, email drafting, and CRM tools. Ability to coordinate with multiple internal teams (Operations, Billing, Accounts). Detail-oriented with strong documentation and follow-up abilities. Ability to handle pressure and multitask effectively.

Qualifications

Bachelor's degree in Commerce, Business Administration, Finance, or related field. 1-4 years of experience in CRM, Billing, or Credit Control (preferably in Car Rental / Logistics / Hospitality / Travel industry). Knowledge of duty slips, billing processes, and car rental operations is an added advantage.

Key Performance Indicators (KPIs)

Accuracy of billing Outstanding ageing control Payment collection efficiency Client satisfaction score Dispute resolution TAT Documentation accuracy
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

* Provident Fund