Crm Automation Executive

Year    HR, IN, India

Job Description

Role:

CRM Automation Executive

Job Type:

Full-Time

Location:

Mohali or Gurugram

About Fitelo:

Fitelo is a fast-growing Indian D2C health-tech startup transforming lives through sustainable weight loss and chronic disease management. Powered by AI and built on the pillars of nutrition science, behavioral coaching, and technology, Fitelo is on a mission to help people build healthier habits. With a rapidly expanding user base and a solid business model, we are scaling across teams and verticals.

About the role:

We are seeking a detail-oriented and technically proficient

CRM Automation Executive

to join our Growth and Operations team. The ideal candidate will have 1-2 years of hands-on experience in

LeadSquared

or similar CRM platforms like

Zoho, Salesforce

, etc. You will play a critical role in building, maintaining, and optimizing automation journeys that support sales, diet, and wellness functions across the organization

Specifically, this role will involve:



Build and maintain automation journeys in LeadSquared across sales, diet, and wellness workflows. Set up lead routing, scoring logic, and internal notification systems for multiple verticals. Audit and troubleshoot automation workflows regularly to ensure smooth performance. Work closely with cross-functional teams to implement CRM-related process enhancements. Document automation logic and create SOPs for reference and training purposes.

An Ideal Candidate will have:



1-2 years of hands-on experience in LeadSquared (preferred) or similar CRM platforms like Zoho, Salesforce, etc. Experience with automation building, lead lifecycle logic, and CRM tools. Understanding of lead management processes and user journey workflows. Good command over tools like Excel/Google Sheets, especially formula-based logic handling. Basic knowledge of webhooks/APIs is an added advantage Attention to detail with the ability to manage multiple use cases simultaneously.

Qualifications:

Graduate or Postgraduate in Engineering, Business, or a related field.

Job Type: Full-time

Pay: ₹300,000.00 - ₹800,000.00 per year

Schedule:

Day shift
Experience:

Customer relationship management: 1 year (Preferred)
Location:

Gurgaon, Haryana (Preferred)
Work Location: In person

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Job Detail

  • Job Id
    JD3968906
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    HR, IN, India
  • Education
    Not mentioned
  • Experience
    Year