Maintain and update customer information within the CRM system.
Generate daily, weekly, and monthly CRM reports for management.
Ensure timely follow-ups by relevant teams.
Organize customer data into groups for targeted marketing.
Work closely with the sales and marketing teams to keep customer communication consistent.
Provide assistance for CRM-related tasks and documentation.
Review the list of abandoned calls from the call log/CRM/telephony system at the start and end of each day.
Identify repeat callers or urgent leads quickly.
Make a minimum of call-back attempts at different times of the day.
If the customer doesn't pick up, send a follow-up message (SMS/WhatsApp/email).
Record every call-back attempt in the CRM.
Handle WhatsApp & telephonic queries as per the CRM's instructions.
Job Type: Full-time
Pay: ?15,000.00 - ?20,000.00 per month
Benefits:
Leave encashment
Paid time off
Work Location: In person
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