Job Description

We are seeking a detail-oriented and organised CRM Assistant to support our email and SMS marketing campaigns and agency client efforts. The ideal candidate will have a basic understanding of CRM tools, have high attention to detail and ability to develop meaningful reports.

Key Responsibilities:

+ Support the execution of CRM campaigns + Design and build emails using drag and drop editors (e.g. Klaviyo, Dotdigital, Mailchimp, Emarsys)
+ Ensure all email templates follow brand guidelines and are optimised for deliverability
+ Proof and QA email campaigns to ensure 100% error-free execution
+ Assist with client support
+ Generate basic reports and analyse data
+ Provide administrative support to the CRM team

Technical Skills:

+ Basic understanding of CRM tools (e.g., Klaviyo, Dot Digital, Mailchimp, Emarsys) + Basic graphic design skills
+ Basic GA4 proficiency
+ Basic data analysis

Qualifications:

+ Bachelor's degree in Marketing, Business, or related field + Experience with email campaign execution and design
+ Basic CRM certification (e.g., Klaviyo or Dotdigital) preferred
+ Strong communication and organisational skills
+ High attention to detail and accuracy
+ Passion for learning

KPIs:

+ Accuracy and speed of email campaign delivery + Timeliness and accuracy of report generation
+ Accuracy of basic segmentation
+ Task completion rate