Job Description

Company Description
Eurofins is a leading provider of assurance and inspection services, covering a broad spectrum of sustainable supply chain practices, including the circular economy. Eurofins helps the customers to identify and mitigate risks in their supply chain and to ensure the benchmarking performance with operations, processes, systems, people, or capabilities. We hold accreditations for various industry standards and memberships, ensuring comprehensive service throughout the supply chain.
Whether you are in the food, consumer products, healthcare, or cosmetics industries, we offer a full range of services including product inspection, auditing, certification, training, and consultation. Eurofins Assurance helps you mitigate compliance risks, enhance quality, and prevent safety failures early on, safeguarding your business from brand damage, product recalls, and other potential issues in the future.
Sustain your business growth and commitment with Eurofins Assurance, a global network of assurance experts that you can trust.

• Serve as primary contact for CRM between all Users and Group CRM Team.
• Provide day-to-day support and problem-solving for Users
• Prepare dashboards and generate data insights to fuel business growth.
• Produce training materials/ sessions and onboard new users
• Manage utilisation and adoption, identify gaps to drive users to reach Sales KPIs.
• Develop data governance policy to ensure data integrity and perform regular check to monitor cleanliness.
• Share practical knowledge and best practices among all offices to encourage self-learning by users.
• Work with Group CRM Team and the business in shaping new developments of CRM.

• 5 - 8 years of relevant experience, exposure in in-house environment is preferred
• Certificates on MS Dynamics 365 CRM (Sales, Customer Insights - Journey and Customer Service) are essential
• Proficiency in Power BI, PowerApp and Power Automate is desirable

• Flexible in working hours to support users from varied time zones.