General Aeronautics Pvt. Ltd. is a leading agri-tech company specializing in the development and deployment of advanced drone-based solutions for precision agriculture. Our mission is to transform farming practices through cutting-edge technology, improving productivity and sustainability across the agricultural ecosystem.
Job Summary:
We are looking for a proactive and customer-focused
CRM Agent
who is fluent in
Telugu, Tamil, Hindi, and English
to join our customer relations team. The CRM Agent will be the first point of contact for our clients and field partners, ensuring seamless communication, issue resolution, and customer satisfaction. The ideal candidate will have a strong understanding of customer service, excellent communication skills, and the ability to handle queries across multiple channels.
Key Responsibilities:
Handle inbound and outbound customer communications via phone, email, and messaging platforms.
Address inquiries, complaints, feedback, and requests with professionalism and efficiency.
Maintain accurate records of customer interactions and transactions in the CRM system.
Coordinate with internal teams (operations, sales, service, etc.) to ensure timely resolution of customer issues.
Educate customers on drone solutions, service schedules, and after-sales support.
Follow up with customers to ensure satisfaction and maintain strong long-term relationships.
Provide translation or support in local languages when needed for operational communication.
Assist in creating and refining customer service scripts and FAQs.
Participate in customer feedback analysis to help improve product and service delivery.
Required Qualifications:
Minimum
Bachelor's degree
in any discipline.
1-3 years
of experience in customer service, support, or CRM roles (Agri-tech, telecom, or logistics sectors preferred).
Excellent verbal and written communication skills in
Telugu, Tamil, Hindi, and English
.
Strong interpersonal and problem-solving skills.
Proficiency in using CRM platforms and customer service tools.
Ability to multitask, prioritize, and manage time effectively.
Basic understanding of agriculture, drones, or field operations is an added advantage.
Key Competencies:
Empathy and active listening
Attention to detail
Multilingual fluency
Adaptability and resilience
Team collaboration
Tech-savviness
Why Join Us:
Be a part of a cutting-edge agri-tech company transforming Indian agriculture.
Work with a passionate, mission-driven team.
Opportunities for growth and professional development.
Multilingual, inclusive, and dynamic work environment.
Job Types: Full-time, Permanent
Pay: ?22,000.00 - ?25,000.00 per month
Benefits:
Health insurance
Provident Fund
Work from home
Work Location: In person