Customer Relation Manager you are fully responsible for planning & execution of all PRM activities to ensure highest level of customer satisfaction and customer retention.
Ensure consistent customer relations management (CRM) across divisions and after sales stages.
To ensure Implementation customer life cycle communication to increase customer retention.
Develop counter measure to eliminate negative feedback from customers in future.
Provide feedback to after sales department on customer complaints or any other issues that may affect Customer satisfaction.
Capture, record and monitor customer complaints on regular basis.
Conduct root cause analysis of all the complaints from all sources.
Implement action plan to minimize complaints.
Act as one point contact with the customers for all customer complaints.
Handle dis-satisfied customers who have raised complaints through all sources.
Job Type: Full-time
Pay: ?35,000.00 - ?40,000.00 per month
Benefits:
Health insurance
Internet reimbursement
Leave encashment
Provident Fund
Education:
Bachelor's (Preferred)
Experience:
Customer relationship management: 5 years (Preferred)
Automobile: 3 years (Required)
Language:
English (Required)
Location:
Jalandhar, Punjab (Required)
Work Location: In person
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