Job Description

The Customer Relationship Executive - Service Calling is responsible for contacting customers after service visits, booking service appointments, following up on pending services, handling feedback, and ensuring high customer satisfaction. The role focuses on building long-term customer relationships through proactive communication.

Key Responsibilities

Make outbound calls to customers for: Service appointment reminders Post-service feedback and satisfaction calls Follow-up on pending or due services Explain service offers, maintenance packages, and AMC plans to customers Handle customer queries, complaints, and escalate issues when required Maintain accurate customer records in CRM/software Coordinate with service advisors and workshop teams Ensure customer satisfaction and retention
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?14,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Experience:

CRE: 1 year (Preferred)
Work Location: In person