Job Description

Credit Officer

Location:

Delhi

Department:

Credit

Reports To:

Team Leader

Job Overview:

The Credit Officer is responsible for evaluating online loan applications, assessing risk, ensuring compliance with regulatory guidelines, and managing collections to minimize bad debts. The role requires strong communication & analytical skills, decision-making abilities, and a customer-focused approach to ensure timely recoveries.

Key Responsibilities: Loan Processing & Credit Assessment:

Evaluate online loan applications, verify income/employment, and assess creditworthiness using financial statements and CIBIL reports. Ensure compliance with company credit policies, RBI/NBFC guidelines, and regulatory norms. Approve or reject loan applications based on risk assessment.

Documentation pre-Loan Disbursement:

Verify KYC, salary slips, bank statements, and other loan agreements before disbursement. Assess borrowers' nature and intentions for loan repayment based on online chats/telephonic conversations. Educate borrowers on loan terms, repayment schedules, and penalties. Coordinate with finance teams for timely loan disbursements. Identify fraud, risks and report suspicious applications.

Collections & Recovery:

Monitor active loans and track overdue accounts. Contact borrowers via calls, emails, and messages to ensure timely payments. Negotiate repayment plans and settlements to optimize recovery. Escalate non-recoverable loans to recovery teams if necessary.

Customer Relationship Management:

Maintain strong customer relationships to improve repayment rates. Address borrower queries and educate them on responsible borrowing.

Qualifications & Skills:

Education:

Bachelor's degree in Finance, Commerce, Accounting, or a related field.

Experience:

Preference for experience in credit assessment & collections (NBFC/ loans).

Technical Skills:

Working knowledge in MS Excel, Credit bureau (CIBIL) reports and Bank transactions analysis.

Soft Skills:

Good analytical, negotiation, and communication skills.

Key Competencies:

Quick decision-making, problem-solving, and adaptability in dynamic financial environments.

Who can apply:

Experienced or fresher Male / Female (preferred) candidates can apply for this vacancy.

Work Conditions:

Fixed working hours (10 AM to 6 PM, 06 days a week).
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?22,000.00 per month

Benefits:

Paid sick time Provident Fund
Schedule:

Day shift
Experience:

0-1: 1 year (Required)
Work Location: In person