Job Description

Job Category: Product Portfolio & Delivery
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Play a key role in converting visions into market-ready products while addressing and overcoming complex challenges. In this vibrant environment, you ensure efficient product delivery and champion change initiatives, marking a crucial milestone in your career advancement and innovation journey.
As a Product Delivery Associate within the Corporate and Investment Bank Wholesale Lending Services team, you are entrusted with ensuring the stable and scalable delivery of products. You will collaborate with cross-functional teams, cultivate essential relationships, and facilitate the product's ongoing value delivery.
Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify methods to boost efficiencies
• Provide user support during production incidents and proactively communicate status
• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Implement transformational process and product through cross functional areas within WLS
• Partner with clients and stakeholders on requirement gathering; design, ideate, wireframe, prototype features and experiences
• Refine product backlog in JIRA, and use cases with exceptional detail and discipline
• Apply analytical and creative thinking to design solutions to operations inefficiencies, risks, and opportunities. Coordinate and govern User Acceptance Testing, ensuring user engagement and testing rigor.
• Manage PROD support activities i.e. simulation of user issues, timely resolution of priority queries, issue prioritization, escalation and stakeholder engagement.
• Represent the user group by presenting documented requirements to the technology teams

Required qualifications, capabilities, and skills

• Bachelor's Degree or equivalent experience
• Minimum years of experience or equivalent expertise in product management or a relevant domain area
• Sound understanding of credit monitoring processes within a global banking set up.
• Keen understanding on covenants monitoring, borrowing bases and security valuation modules etc. Tracking and understanding task SLAs etc. Understanding of simple and complex credit agreements.
• Experience executing operations change readiness activities
• Experience in large scale, cross-functional initiatives and passion for process innovation, design, and technology
• Experience in Agile methodology
• Basic proficiency in JIRA, Tableau, Alteryx. Proficiency in MS Office applications, including MS Word, MS Excel, MS Visio and MS PowerPoint

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Experience within large Financial Services firms preferred
• Experience with implementing and using workflow tools
• Commercial banking facility covenant monitoring processes
• Certified Scrum Master or Certified Product Owner

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team: J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Skills Required