Bachelor's/Master's degree in Accounting, Finance, Business Administration, or a related field preferred.
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Experience:
2-5 years of experience in accounts receivable, credit control, or a similar finance role.
Payment Follow-up and Collection:
? Proactively contact customers with proper documents (via phone, email, and mail) regarding outstanding invoices and upcoming payments.
? Develop and implement effective follow-up strategies to ensure the timely collection of overdue accounts.
? Negotiate payment plans and resolve disputes in a professional and timely manner.
? Identify and escalate problematic accounts to management for further action (e.g., legal, collections agency).
? Maintain detailed records of all communication and collection activities.
? Provide customers with necessary documentation (e.g., invoice copies, statements of account, agreements and BG) as requested.
? Reconciliation:
? Perform regular reconciliation of customer accounts, comparing internal records with customer payment remittances in close coordination with internal accounts team.
? Investigate and resolve payment discrepancies, unapplied cash, and short payments.
? Work closely with the sales, customer service, and billing departments to address invoicing errors or disputes that impact collections.
? Process credit notes and debit notes accurately and timely.
? Ensure all receipts are correctly posted and allocated to the relevant invoices.
? Reporting and Analysis:
? Prepare and analyse aging reports to identify overdue accounts and potential bad debts.
? Generate regular reports on collection performance, DSO (Days Sales Outstanding), and other key metrics.
? Provide insights and recommendations to management for improving collection processes and reducing outstanding receivables.
? Monitor customer credit limits and payment terms.
? Customer Relationship Management:
? Build and maintain positive relationships with customers to facilitate smoother payment processes.
? Act as a primary point of contact for customer inquiries related to payments and account status.
? Provide excellent customer service while enforcing company payment policies.
? Process Improvement and Compliance:
? Identify opportunities to improve collection efficiency and accuracy.
? Adhere to all company policies, procedures, and relevant financial regulations.
? Maintain confidentiality of financial information.
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Skills:
? Excellent verbal and written communication skills.
? Strong negotiation and persuasion abilities.
? High level of accuracy and attention to detail.
? Problem-solving and analytical skills.
? Ability to work independently and as part of a team.
? Strong organizational and time management skills.
? Customer-focused with a professional and assertive demeanour.
? Ability to handle difficult conversations and maintain composure under pressure.
Job Type: Full-time
Pay: ₹400,000.00 - ₹800,000.00 per year
Benefits:
Health insurance
Leave encashment
Paid time off
Provident Fund
Work Location: In person
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