Job Description

Role Introduction
Job Summary:
The Collections Analyst is responsible for managing the accounts receivable portfolio
and ensuring the timely collection of outstanding customer invoices. This role
involves analysing customer accounts, identifying delinquencies, resolving billing
discrepancies, and collaborating with internal and external stakeholders to minimize
credit risk and improve cash flow.
What You Will Do
Key Responsibilities:
? Monitor and manage a portfolio of customer accounts to ensure timely
payment.
? Contact customers via phone, email, or mail to follow up on outstanding
invoices.
? Analyse account histories and payment patterns to identify and mitigate risk.
? Resolve billing and payment discrepancies by working with internal
departments (sales, billing, customer service).
? Recommend accounts for escalation, legal action, or write-offs when
necessary.
? Maintain accurate and up-to-date records of all collection activities.
? Support month-end closing and reporting processes.
? Assist in developing and implementing improved collection processes and
procedures.
? Maintain strong customer relationships while enforcing payment terms.
What You Will Have
Required Qualifications:
? Bachelor's degree in finance and accounting
? 2-4 years of experience in collections, accounts receivable, or credit analysis.
? Strong analytical and problem-solving skills.
? Excellent communication and negotiation abilities.
? Proficiency in Microsoft Excel and ERP systems (e.g., SAP, Oracle, NetSuite).
? Detail-oriented with the ability to work independently and prioritize workload
What We Do For You

• Wellbeing focused - Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral.
• Annual Leave - 20 days of annual leave, plus public holidays
• Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7.
• Personal Growth - Regardless of where you are at in your career, we're committed to enabling your growth personally and professionally

• Development Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth.
• Life Insurance - 3x annual salary
• Personal Accident Insurance - providing cover in the event of serious injury/illness.
• Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success

Who We Are
OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of 330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.
We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.
To learn more about working at OneAdvanced please

Skills Required