The position involves managing a portfolio of Italian and foreign clients, including monitoring collections and non-performing loans.
Key Accountabilities
The activity includes analyzing data and information to evaluate the characteristics of assigned positions, managing payment plans, and verifying actual customer compliance. The role also includes handling questions or complaints, conducting investigations to resolve any discrepancies, and initiating forced credit recovery procedures.
Constant updating of positions in the management system is required, with the insertion of related processing notes, definition of recovery strategies, and preparation of related reports (using MS Excel).
Education
Bachelor's Degree in Economics or Business Administration Finance Management
High School Diploma/GED
Qualifications
Solid basic accounting knowledge
Proven experience in achieving targets with tight deadlines
Ability to understand credit reference contracts and related contractual obligations of the parties involved
Proficiency in MS Office and databases, with particular reference to MS Excel
Strong communication and interpersonal skills
Personal Characteristics (soft skills): The ideal candidate must demonstrate courtesy and sensitivity in interpersonal relationships while maintaining determination and perseverance in achieving objectives. Excellent communication skills and a strong sense of urgency are essential. The ability to work effectively in teams and build and maintain solid professional relationships is also required.
The candidate must possess initiative, taking full responsibility for their work. The ability to act autonomously and complete assigned objectives is essential.
Competencies
CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
EARN TRUST - Take everyone's opinion into account and remain open to diversity
PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
THINK FORWARD - Capitalise on experiences and translate them into action plans for the future
RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.
At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.
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