Job Description

Applies subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.


In credit & collections you'll learn negotiation skills that you won't find in any financial organization.


Also we are the organization that interacts with the most teams inside HP, so for a wide network & exposure is never going to be something to worry about.

Responsibilities:

Analyzes and researches customer receivables account delinquency and determine the type of communication method to facilitate payment. Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from the customer. Recognizes trends for non-payment and resolve issues by engaging internal partners. Utilizes strategic approach in collections activity, influencing customer payment behavior through developing key customer and partner relationships, resourcing effectively, and driving solutions. Reduces the time spent on the account through increased portfolio effectiveness. Minimizes Write Offs and Bad Debts through early identification of risk receivables. Provides strong evidence of leadership capabilities through performing by example.

Education and Experience Required:

First level university degree with a focus in business or economics recommended or equivalent experience. Typically 5-15 years of experience in collection.

Knowledge and Skills:

Intermediate written and verbal communication, negotiation, and conflict resolution skills. Intermediate accounting knowledge. Intermediate problem solving skills. Basic computer skills. Intermediate prioritization skills. Basic understanding of risk mitigation tools. Intermediate understanding of HP's order management process. Intermediate understanding of HP's dispute management process. Intermediate understanding of collection processes and financial concepts. Intermediate influence skills. Data analysis: Power Bi & advanced excel. Nice to have: Programming (PowerQuery and Python).

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