Job Description

Who we are
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.
See yourself at Twilio
Join the team as Twilio's next Credit & Collection Analyst 1
About the job
This position is needed at Twilio, which is seeking a hands-on Credit and Collection Analyst who lives the Twilio Magic to join our Accounting team.
The accounting organization is on a mission to hire the very best employees and to create exceptional employee experiences. We are actively scaling for current and future growth and believe that we can add value to Twilio through collaboration with the various functional teams. We realize that new ideas have to come from everywhere in the organization, and we know the next big idea could be yours. You will have an incredible impact on how we achieve our goals of sustained excellence and scalability, and your role is integral to growing Twilio.
Responsibilities
In this role, you'll:

• You will own a Portfolio of accounts and Monitor a key customer-facing emails alias and ensure queries are replied within the required SLAs.
• You will be responsible for achieving monthly cash targets whilst ensuring effective customer satisfaction
• You will be responsible for ensuring 60+ debt is below 3% each month.
• Be transparent at times and honest with your approach
• Identify key areas for change or improvement-be involved in projects.
• You will ensure to that your team provides excellent service to our Customers in each collection task by being Firm but polite while ensuring to be professional and empathetic to customers at all times
• You will closely with internal and external stakeholders to identify and resolve issues
• You will be required to provide ongoing reports for collections status of past due accounts and issue status
• The key deliverable will be to manage a portfolio of accounts

Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:

• You are someone who thrives in a fast-paced environment and can easily shift between the details and the "big picture."
• You love data and reconciliations
• Best in class customer service in your priority
• Ideally, you have more than three years of experience working on an accounting team, with 1 to 3 years of Collections experience
• A desire to maintain and enhance our unique culture and an ongoing desire to strive for continuous improvement by adding your talents to Twilio is highly desired

Desired:

• Third-level qualification in Accounting, finance, or a business-related discipline-or relevant experience

Location
This role will be Remote and based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in person in a meaningful way.
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Skills Required