Job Description

Job Summary

The Customer Relationship Executive (CRE) is responsible for managing customer interactions, ensuring high customer satisfaction, handling follow-ups, and maintaining long-term relationships with customers for both sales and service operations at Pride Motors.

Key Responsibilities

Handle inbound and outbound customer calls related to sales and service. Follow up with customers for test drives, bookings, service appointments, and feedback. Maintain and update customer data in CRM/DMS systems accurately. Coordinate with sales consultants and service advisors for customer requirements. Handle customer complaints and escalate issues to concerned departments for quick resolution. Conduct post-service and post-delivery feedback calls. Remind customers about service due dates, insurance renewals, and AMC packages. Ensure customer satisfaction and promote repeat business. Prepare daily and monthly MIS reports related to customer interactions. Support customer retention and loyalty initiatives.

Required Skills & Competencies

Good communication skills (English & Telugu/Hindi preferred) Customer handling and problem-solving skills Basic computer knowledge (MS Excel, CRM/DMS) Ability to multitask and work under pressure Polite, patient, and customer-focused attitude

Qualification

Graduation / Intermediate / Any Degree Experience:

0-2 years

experience in CRM / Customer Support / Call Handling Automobile dealership experience preferred (but not mandatory)

Work Timings

As per dealership operational hours Weekly off as per company policy

Key Performance Indicators (KPIs)

Customer satisfaction score (CSI) Follow-up and conversion rate Complaint resolution turnaround time Data accuracy in CRM/DMS
Job Types: Full-time, Permanent

Pay: ₹100,000.00 - ₹200,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person