Job Description

A telecaller's job involves using the phone to engage with customers, both existing and potential, to promote products or services, answer inquiries, and generate leads or sales. This role requires strong communication, persuasion, and customer service skills. Telecallers may also be responsible for documenting customer interactions and following up on leads.

Key Responsibilities:

Outbound Calls:

Making calls to potential customers to promote products or services, explain features and benefits, and persuade them to make a purchase or schedule an appointment.

Inbound Calls:

Answering customer inquiries, addressing concerns, and resolving complaints.

Lead Generation:

Identifying and qualifying potential customers through telephonic interactions.

Customer Service:

Providing information, addressing questions, and resolving issues related to products or services.

Documentation:

Maintaining accurate records of customer interactions in a database or CRM.

Follow-up:

Following up with leads and existing customers to ensure satisfaction and identify opportunities for repeat business or upselling.

Sales Target Achievement:

Contributing to sales goals by successfully converting leads into customers and achieving sales targets.

Building Rapport:

Establishing positive relationships with customers to foster trust and encourage repeat business.

Compliance:

Adhering to regulatory guidelines and legal standards for telemarketing and data privacy. Skills Required:

Excellent Communication:

Strong verbal communication skills, including active listening, clarity, and the ability to convey information effectively.

Persuasion:

Ability to persuade potential customers to take action, such as making a purchase or scheduling an appointment.

Customer Service:

Knowledge of customer service principles, including handling complaints, resolving issues, and providing excellent support.

Sales Skills:

Understanding of sales techniques, including lead generation, closing deals, and building relationships.

Organization:

Ability to manage time effectively, prioritize tasks, and maintain accurate records.

Computer Skills:

Proficiency in using CRM software, databases, and other relevant tools.
Job Types: Full-time, Permanent, Fresher

Pay: From ?15,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Work Location: In person

Speak with the employer

+91 8712691296
Application Deadline: 01/05/2025